Help

Normal logging into the Members Area
Use your username and password (you have chosen during registration or changed later) to log on.

I forgot my password - what now?
Select the "Forgot your password?" link and provide your username and email address (you have used during registration or changed later). We will email to this email address a temporary password that you can use to log on in the normal way. You will then be able to change this temporary password by selecting the "Change Password" link.

When I try to log on with my username and password, I am requested to do a payment by credit card.
You have not yet paid successfully when you started the registration process. You will be required to do the payment for your membership to be activated.

How do I know that my payment was successful?
You will always receive an email when a successful credit card payment was done.

For how long is the membership valid once it has been paid?
The membership is valid for 12 months.

I am certain that my username and password is correct, but still cannot log onto the member area?
Certain firewalls and security settings on you computer or browser should be set to accept cookies. If you are unsure what this means, please consult your local computer technician. You can confirm that this is the problem by using another computer to log on the member area. If the problem still exists, please email us at info@eagletraders.com so that we can attend to the matter.

I want to change my email address on your system. What should I do?
You can log onto the members area and select the "Edit Member Details" link where you will be able to edit your email and other particulars. It is very important that we always have your email address in case you forgot your password and we need to email you your temporary password. We also notify our members whenever the "Leads & Request" pages have been updated.

I want to change my password. What should I do?
Log onto the member area with your username and current password. You can then select the "Change password" link to change your password.

I do not have a credit card. How can I pay to become a member?
You can pay by bank to bank transfer and email us your particulars such as your username, name and surname. We will activate your membership once the money shows on our bank statement. See "Alternative payment methods" for more detailed information.

Why is the payment currency ZAR (South African Rand) and not a well known currency such as US$?
We are required by Visa and MasterCard to conduct all our credit card transactions in our local currency. For your ease of mind, we have included a currency converter that converts ZAR to well known currencies.

When I have registered previously, I was requested to approve "future billing" for the renewal of my membership subscription. What is the latest arrangements on the renewal of my subscription?
We have previously used the "WorldPay" credit card facility where you were requested to approve the future payments for the renewal of your annual membership subscription. As from 1 January 2005 we use the "Virtual Card Services" credit card facility for our credit card transactions. We were not able to obtain your credit card details from "WorldPay" due to security reasons. When your membership expire, you will be required to register again. We will send you an email reminding you that your membership is due for renewal. You can then re-register again.

What if I have registered after 1 January 2005? Do I need to renew my annual subscription?
We will notify you by email 14 days before your membership renewal is due. Should you not wish to renew your membership, you need to reply the email and indicate to us that you do not want to renew your membership. Otherwise we will charge your credit card again (should your credit card still be valid - e.g. the expiry date) and you will have another 12 month's membership subscription.

Lastly, if the above does not answer your question, please email us at info@eagletraders.com